Terms and Conditions
Speedy Deliveries Ryebridge Lane, Farnham, Surrey, GU34 4JH Email: info@speedydeliveries.co.uk Telephone: 0800 107 3660
Last updated: May 2026
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of all courier, logistics, and storage services offered by Speedy Deliveries (“we”, “us”, “our”) to our clients (“you”, “the Customer”). By engaging our services or submitting an enquiry through this website, you agree to be bound by these Terms in their entirety.
We reserve the right to amend these Terms at any time. The version published on our website at the time of any booking or contract shall apply to that engagement.
2. Definitions
For the purposes of these Terms:
- “Services” means any courier, delivery, fulfilment, storage, or logistics services provided by Speedy Deliveries.
- “Consignment” means any goods, parcels, pallets, or items accepted by us for delivery or storage.
- “Customer” means the individual or business entity that contracts with us for the provision of Services.
- “Contract Run” means a scheduled, recurring delivery arrangement agreed between Speedy Deliveries and the Customer.
- “Working Day” means Monday to Friday, excluding UK public holidays.
- “Collection Address” means the address from which a Consignment is collected.
- “Delivery Address” means the address to which a Consignment is to be delivered.
3. Our Services
We provide the following services, each subject to these Terms and any specific service conditions set out below:
- Same-Day Courier Service — collection and delivery of urgent shipments within the same Working Day
- Overnight Courier Service — guaranteed next Working Day delivery across the UK
- Multi-Drop Nationwide Deliveries — scheduled multi-stop delivery routes across the UK
- Last Mile Delivery — final-leg delivery direct to end customers
- Fulfilment — pick, pack, and despatch services for business clients
- Storage — short-term and long-term secure storage of goods
All Services are subject to availability and acceptance by Speedy Deliveries. We reserve the right to decline any booking at our discretion.
4. Quotations and Pricing
4.1 All quotations are provided in pounds sterling (GBP) and are valid for 30 days from the date of issue unless otherwise stated.
4.2 Prices are based on the information provided at the time of enquiry, including weight, dimensions, collection and delivery locations, and service type. Any material changes to these details may result in revised pricing.
4.3 Unless expressly stated otherwise, quotations exclude VAT, which will be added at the prevailing rate where applicable.
4.4 Fuel surcharges, congestion charges, or access surcharges may apply and will be communicated to you prior to booking confirmation.
4.5 For Contract Runs, pricing is agreed in writing at the commencement of the contract and is subject to review in line with any agreed review periods or upon 30 days’ written notice from either party.
5. Booking and Contract Formation
5.1 A contract is formed between Speedy Deliveries and the Customer upon written confirmation of a booking by us (by email or otherwise), or upon commencement of Services, whichever is earlier.
5.2 By placing a booking, the Customer warrants that they are authorised to enter into a contract and that all information provided is accurate and complete.
5.3 For Contract Runs, the terms of the arrangement (including routes, frequency, vehicle requirements, and pricing) will be agreed in a separate written agreement, which shall be read alongside these Terms. In the event of any conflict, the written contract shall take precedence.
6. Same-Day Courier Service
6.1 Same-day delivery is subject to a cut-off time for booking, which will be confirmed at the point of enquiry.
6.2 We will use reasonable endeavours to collect and deliver within the agreed timeframe. However, delivery times are estimates and are not guaranteed unless expressly confirmed in writing as a guaranteed service.
6.3 Speedy Deliveries shall not be liable for delays caused by traffic, road closures, adverse weather, or other circumstances beyond our reasonable control.
6.4 The Customer must ensure that a responsible person is available at both the collection and delivery address at the agreed time. Failed collections or deliveries due to no access or no one being present may incur additional charges.
7. Overnight Courier Service
7.1 Overnight deliveries must be booked and ready for collection by the cut-off time confirmed at the point of booking.
7.2 Delivery will be attempted on the next Working Day following collection. Deliveries to remote or rural areas of the UK may be subject to extended transit times, which will be advised at the point of booking.
7.3 Where a delivery attempt is unsuccessful, we will follow our standard failed delivery procedure, which may include leaving a calling card, re-attempting delivery, or returning the Consignment to our depot.
7.4 Additional charges may apply for re-delivery or return of a Consignment where the original delivery attempt failed due to reasons attributable to the Customer or the recipient.
8. Multi-Drop Nationwide Deliveries
8.1 Multi-drop delivery routes are planned in advance and the Customer must provide complete, accurate delivery information (including addresses, contact names, and any access requirements) prior to route confirmation.
8.2 Delivery windows for individual stops on a multi-drop route are indicative. Whilst we will endeavour to meet agreed windows, minor variations in timing may occur.
8.3 The Customer is responsible for ensuring that goods are properly packaged, labelled, and ready for collection at the agreed time. We reserve the right to refuse collection of items that are inadequately packaged or labelled.
8.4 For regular multi-drop contract arrangements, any changes to routes, volumes, or delivery schedules must be communicated to us with reasonable notice (no less than 48 hours where possible).
9. Last Mile Delivery
9.1 Last mile delivery services are provided as a final-leg delivery solution direct to the end customer or recipient.
9.2 Delivery is subject to the recipient being available at the delivery address. Where a recipient is unavailable, our driver will follow any specific instructions provided by the Customer at the point of booking.
9.3 Proof of delivery (POD) will be obtained where possible, which may include a signature, photograph, or other confirmation method. POD records are available upon request.
9.4 We are not responsible for any consequences arising from the end customer providing an incorrect or inaccessible delivery address.
10. Fulfilment Services
10.1 Fulfilment services include receipt of stock, storage, pick and pack operations, and despatch. The specific scope of fulfilment services will be agreed in writing prior to commencement.
10.2 The Customer is responsible for providing accurate product information, SKU data, and despatch instructions. Errors arising from inaccurate information provided by the Customer are not the responsibility of Speedy Deliveries.
10.3 We will handle stock with reasonable care. However, we accept no liability for stock shortfalls or damage that cannot be evidenced as having occurred whilst in our care.
10.4 Minimum volume commitments and turnaround times for fulfilment services will be agreed at the outset and form part of the written agreement for such services.
10.5 The Customer retains ownership of all stock held under fulfilment arrangements. Speedy Deliveries does not accept any financial or legal liability for the commercial value of stock beyond the limits set out in Clause 14 of these Terms.
11. Storage Services
11.1 Storage services are provided on a short-term or long-term basis as agreed in writing. The Customer must provide a full description of items to be stored, including dimensions, weight, and any special handling requirements.
11.2 Prohibited items (see Clause 12) must not be placed into storage under any circumstances.
11.3 Access to stored goods is by prior appointment only, unless otherwise agreed. We reserve the right to charge for any access visits that fall outside agreed arrangements.
11.4 The Customer is responsible for ensuring that items placed into storage are properly packaged and in a condition suitable for storage. We accept no liability for deterioration of goods that is attributable to inadequate packaging or inherent perishability.
11.5 Storage charges are invoiced in accordance with the agreed pricing schedule. If storage charges remain unpaid for more than 30 days beyond the due date, we reserve the right to apply a lien over the stored goods until all outstanding amounts are settled.
11.6 We will take reasonable precautions to secure stored goods against theft, fire, and damage. However, the Customer is strongly advised to maintain appropriate goods-in-storage insurance.
12. Prohibited and Restricted Items
12.1 The following items are strictly prohibited across all of our Services:
- Firearms, weapons, ammunition, or any parts thereof
- Illegal substances, controlled drugs (except where specifically authorised and agreed in advance for regulated pharmaceutical clients)
- Hazardous, flammable, explosive, or corrosive materials
- Live animals or perishable goods requiring specialist temperature control (unless specifically agreed in writing)
- Human remains or body parts
- Items of a pornographic or obscene nature
- Counterfeit goods or items that infringe intellectual property rights
- Cash, bank cards, or negotiable instruments
- Goods that are subject to trade sanctions or embargoes
12.2 The Customer warrants that no Consignment contains prohibited items. If prohibited items are discovered, we reserve the right to refuse carriage, notify the relevant authorities, and recover any costs incurred from the Customer.
12.3 Certain goods (including fragile items, high-value items, and items requiring specialist handling) may be accepted subject to prior agreement and may attract additional charges or conditions.
13. Customer Obligations
13.1 The Customer shall:
- Provide accurate and complete information at the point of booking, including addresses, contact details, weight, dimensions, and any special instructions
- Ensure that goods are adequately packaged and labelled for the type of service selected
- Ensure that a responsible person is available at collection and delivery addresses at agreed times
- Obtain any necessary licences, permits, or authorisations for the transportation or storage of specific goods
- Not present prohibited items for collection or storage
- Pay all charges in accordance with the agreed payment terms
13.2 The Customer shall indemnify Speedy Deliveries against any losses, costs, claims, or damages arising from the Customer’s failure to comply with these obligations.
14. Liability and Limitations
14.1 Speedy Deliveries shall exercise reasonable care and skill in the provision of all Services.
14.2 Our liability for loss of or damage to a Consignment is limited to the lesser of:
- The actual proven value of the goods lost or damaged; or
- £50 per Consignment, unless enhanced cover has been expressly agreed in writing at the point of booking.
14.3 If the Customer requires cover above the standard limit, this must be declared and agreed prior to collection. Enhanced cover may be available at an additional charge.
14.4 We shall not be liable for:
- Loss of profit, loss of revenue, loss of contracts, or any indirect or consequential loss, howsoever arising
- Delay in delivery where the delay is caused by circumstances beyond our reasonable control (including but not limited to traffic, road closures, severe weather, industrial action, or acts of God)
- Loss or damage arising from inadequate packaging or labelling by the Customer
- Loss or damage to prohibited or incorrectly declared goods
- Consequential losses arising from failed or delayed deliveries
14.5 Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law.
14.6 Where our Services involve subcontractors or third-party carriers, our liability remains subject to the limits set out in these Terms.
15. Insurance
15.1 Speedy Deliveries maintains appropriate public liability and goods in transit insurance. Details of our insurance cover are available upon written request.
15.2 The standard cover provided does not constitute an all-risks policy. The Customer is advised to maintain their own goods-in-transit or storage insurance for high-value or commercially sensitive items.
15.3 Any claim under our insurance will be subject to the terms and conditions of our policy and the limits set out in Clause 14.
16. Payment Terms
16.1 Invoices are issued upon completion of Services, or on agreed billing cycles for Contract Runs and ongoing arrangements.
16.2 Payment is due within 30 days of the invoice date unless otherwise agreed in writing.
16.3 We reserve the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
16.4 We also reserve the right to recover reasonable debt recovery costs in accordance with that Act.
16.5 We reserve the right to suspend Services where payment is overdue and has not been resolved following reasonable notice.
17. Cancellation and Amendments
17.1 Cancellation of a one-off booking must be made by telephone or email. The following cancellation charges apply:
- More than 2 hours before the agreed collection time: No charge
- Within 2 hours of the agreed collection time: 50% of the agreed service charge
- After the driver has been dispatched or collection has been attempted: 100% of the agreed service charge
17.2 For Contract Runs, either party may terminate the arrangement by giving no less than 30 days’ written notice, unless a different notice period has been agreed in the written contract.
17.3 We reserve the right to terminate a Contract Run immediately where the Customer is in material breach of these Terms, including persistent late payment.
17.4 Amendments to bookings must be communicated as early as possible. We will endeavour to accommodate changes but cannot guarantee that amendments will always be possible.
18. Claims for Loss or Damage
18.1 Any claim for loss of or damage to a Consignment must be submitted in writing to info@speedydeliveries.co.uk within:
- 7 days of the delivery date for damage claims
- 14 days of the expected delivery date for loss claims
18.2 Claims submitted outside these time limits will not be accepted unless exceptional circumstances apply.
18.3 Damage must be noted on the delivery receipt at the time of delivery where visible. We will not accept claims for visible damage that was not noted at the point of receipt.
18.4 The Customer must retain all original packaging when making a damage claim, as we may require this for inspection.
18.5 We will acknowledge claims within 5 Working Days and aim to resolve all claims within 28 Working Days.
19. Force Majeure
19.1 Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond their reasonable control, including but not limited to acts of God, severe weather events, pandemic or epidemic, government action, industrial action, power failure, or failure of third-party systems.
19.2 If a force majeure event continues for more than 14 days, either party may terminate the affected Services by giving written notice to the other.
20. Data Protection
20.1 Speedy Deliveries processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
20.2 Personal data collected in connection with the provision of Services (including names, addresses, contact details, and delivery information) is used solely for the purposes of providing those Services and managing our business relationship with the Customer.
20.3 We will not sell, share, or transfer personal data to third parties except where necessary to provide the Services (for example, subcontracted drivers or carrier partners) or where required by law.
20.4 Full details of how we collect, use, and protect personal data are set out in our Privacy Policy, available on our website.
21. Confidentiality
21.1 Both parties agree to keep confidential any commercially sensitive information disclosed in connection with these Terms or any Service arrangement, and not to disclose such information to any third party without the prior written consent of the other party.
21.2 This obligation does not apply to information that is publicly available, was already known to the receiving party, or is required to be disclosed by law or regulatory authority.
22. Intellectual Property
22.1 All intellectual property rights in our website, documentation, processes, and branding remain the property of Speedy Deliveries. Nothing in these Terms grants the Customer any rights in our intellectual property.
23. Subcontracting
23.1 We reserve the right to subcontract all or part of the Services to trusted third-party carriers or operators. In such cases, we remain responsible to the Customer for the performance of those Services in accordance with these Terms.
23.2 We will not subcontract to parties that do not meet our standards for insurance, compliance, and service quality.
24. Governing Law and Jurisdiction
24.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
24.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
25. Complaints
25.1 We are committed to providing an excellent standard of service. If you are dissatisfied with any aspect of our service, please contact us in the first instance at:
Email: info@speedydeliveries.co.uk Telephone: 0800 107 3660 Post: Speedy Deliveries, Ryebridge Lane, Farnham, Surrey, GU34 4JH
25.2 We will acknowledge all complaints within 2 Working Days and aim to provide a full response within 10 Working Days.
26. Entire Agreement
26.1 These Terms, together with any written quotation, confirmation, or contract agreed between the parties, constitute the entire agreement between Speedy Deliveries and the Customer in relation to the Services, and supersede all prior representations, agreements, or understandings.
26.2 No variation to these Terms shall be effective unless agreed in writing and signed by an authorised representative of Speedy Deliveries.
27. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remainder of these Terms, which shall continue in full force and effect.
28. Waiver
Failure by either party to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other right.
These Terms and Conditions were last reviewed and updated in May 2026. Speedy Deliveries is a trading name registered in England and Wales.